From product inquiries to purchase assistance - we’re here to help you , answer your questions, and listen to your feedback. Call us during the working hours ( 10.00 am - 10.30 pm, Saturday - Thursday & 3.00 pm - 10.30 pm on Friday ) or use the contact form to write to us. Alternatively you can WhatsApp your questions and inquiries at any time and we will respond as quickly as we can.
Contact us
- Shop No.10, Omeir Bin Yussef Building , Opposite Du Headquarters, Next to New Damas Jewellry , Hamdan Bin Mohammed Street, Abu Dhabi-UAE
Get In Touch
Tell us a little about your needs We can help you take it forward.
Common Inquiries
1What is your shipping policy?
For all orders above AED 149, we offer free shipping across UAE. However, please note that a minimum order value of AED 60 is required for a successful checkout. Unfortunately, we do not ship outside the UAE at this time
2Can I ship items to a different address as a gift?
Absolutely! In such situations, we highly recommend communicating your specific requirements in advance to ensure a smooth and hassle-free experience. By providing us with your specific needs beforehand, we can better understand and cater to your preferences, thus minimizing any potential confusion or misunderstandings.
3What payment methods do you accept?
We offer convenient payment options to make your shopping experience smooth. You can securely pay for your purchases using Mastercard and Visa cards. Additionally, we provide flexible payment plans through Tabby installments and Cashew installments. Please note that while Cash on Delivery is available for most products, it may not be available for certain items
4Do you offer a warranty on your eyewear products?
We offer a 1-year warranty for any manufacturing defects on frames and sunglasses, excluding products on final sale/clearance sale. Specialized products such as prescription sports goggles, prescription safety goggles and prescription swim goggles are excluded from warranty.
5What is your return and exchange policy?
https://opticone.ae/exchange-return-policy/
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