Delivery / Shipping Policy

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and inform you about the tentative delivery time it might take. If you are willing to wait, we will process the order , and if you are not, we will refund you the total amount of your order, using the original method of payment.

Location

Items offered on our website are only available for delivery to addresses in the United Arab Emirates*. Any Shipments outside UAE is not available at this time.

• Deliveries at some remote locations are not covered by the courier partners. in that case, we will inform you and refund the full amount, unless otherwise agreed.

Delivery Time

Frames, sunglasses and accessories may be delivered on next business day in most cases.Contact lenses will be delivered in 2-3 days based on the availability. In some cases, we may have to process a special order for some contact lenses. Special orders need to be processed when the lenses are out of stock with the suppliers. In those cases, we will inform you first and get your consent before processing with the special order.

Prescription lens orders usually take 3-5 days for delivery.

The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Charges

The delivery is free of charge, if the order value is above AED 149.

COD

We like to give our customers the flexibility and comfort of paying cash on delivery. There is no additional fee for COD.

Please note once again that we don’t ship to outside UAE.

Delivery Instructions

If you have any special delivery instructions, you can provide it at our website’s checkout page.

Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at 058 6636885/ or inform at e-store@opticone.ae.