COVID19 PROTOCOLS

Return Policy

We are happy if you are happy.If you aren’t, We offer a 7 days ( 1 week ) hassle-free return/ Exchanage.

We want to make sure that you will be completely satisfied with every purchase. But if for any reason, you are not satisfied with the product you purchased, please e-mail all exchange/return requests to e-store@opticone.ae. You have to return the UNUSED item to be exchanged with the original packaging and in its original condition.

Please make sure the below conditions are met before sending the product back.

The product you wish to return:

– can be sent back to us only after you have received a confirmation mail from us.
– must be sent back within 7 days from the delivery date.
– must be unused, clean, not damaged, complete of all of its parts and accessories.
– must be sent in its original packaging.

Once the return is approved, we will arrange the courier to pick-up the item from your place . Please Note, the courier charges for returning the product, which can be vary from AED 20- AED 25 depends on the location, will be deducted from the total refund.

Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

REFUNDS

Once we receive your returned item, we will notify you through email that the returned item is received. If all the above mentioned conditions are satisfied, we will initiate the refund process. It might take 5-10 working days to reflect the refund in your statement.

For Cash On Delivery Orders, we can issue refund only through Store Credit. No cash refunds are applicable. COD charges will be deducted from the total refund.

Return of contact lenses & ophthalmic lenses is not possible after purchase as the items fall under the medical product category.

If we are unable to accept your return or exchange we will send you your items back and explain the reason for refusal.

EXCHANGE

Product exchanges are not possible at the moment. If you are not happy about the product you received, you may initiate the return process as mentioned in the above paragraph.

Sale items (if applicable)

Once purchased, Items on clearance sale cannot be exchanged or refunded. AED 99 Frames & Sunglasses cannot be exchanged or refunded once purchased. Items on promotion or offers cannot be refunded.

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