How to Order Prescription Eyeglasses Online in the UAE from OpticOne.ae

You can order prescription eyeglasses online in the UAE directly from OpticOne.ae, the online store of Optic One — a DOH-licensed optical shop on Hamdan Street, Abu Dhabi. The process is simple: browse the frames, open the one you like, select Complete Glasses (Frame + Prescription Lenses), let the Smart Lens Selector guide you to the right lenses, enter your prescription and pupillary distance (PD), and check out. Your lenses are then custom-made and delivered anywhere in the UAE.

Because Optic One is a real optical store with optometrists — not just a website — you can ask for help at any step on WhatsApp (+971 58 663 6885) or visit the Abu Dhabi store for an eye test and professional fitting.

Here is exactly how it works.

What do you need before ordering eyeglasses online?

Before you order prescription glasses online in the UAE, have these ready:

• A valid eyeglass prescription showing your Sphere (SPH), Cylinder (CYL) and Axis values for each eye — plus an ADD power if you need reading or progressive lenses.
• Your pupillary distance (PD) — the distance between your pupils in millimetres, which positions the optical centre of each lens. Many prescriptions leave it out; if yours does, don’t guess it (see below).
• A comfortable existing pair, if you have one — the easiest way to match the size of a new frame.

How to order eyeglasses online from OpticOne.ae — step by step

1. Go to OpticOne.ae and browse men’s eyeglasses or women’s eyeglasses.
2. Open a frame you like. Every product page shows the price, photos and a full measurement table.
3. Check the frame size against a pair that already fits you well.
4. Choose your purchase option — frame with prescription lenses (Complete Glasses), frame with zero-power computer-protection lenses, or frame only.
5. Use the Smart Lens Selector. When you choose prescription lenses, it walks you through budget, prescription, lens-type and coating choices (explained below).
6. Enter your prescription — SPH, CYL and AXIS for each eye, exactly as written on your prescription card. Adding your PD is recommended.
7. After placing your order, send a photo of your prescription on WhatsApp or by replying to the order confirmation email — the team double-checks it against what you entered before your lenses are made.
8. Review your selection — frame, lens package and prescription — then add to cart.
9. Complete checkout. Delivery is free across the UAE on orders above AED 200, and cash on delivery is available within the UAE.
10. Receive confirmation and delivery updates while your lenses are made and dispatched.
11. Need help at any point? Message Optic One on WhatsApp (+971 58 663 6885) — the team can check your prescription, suggest lenses or complete the order with you.

That’s the whole journey — no optical knowledge required, and help is one WhatsApp message away.

How does the Optic One Smart Lens Selector help?

Choosing lenses is usually the hardest part of buying glasses online, so Optic One built the Smart Lens Selector into its product pages. It guides you through four short steps:

Step 1 — Choose your budget tier

Choose a Good, Better or Best tier — Standard lenses, BBGR (the French lens house, marked as the store’s pick) or Crizal by EssilorLuxottica. Real, named lens brands — not generic unbranded lenses.

Step 2 — Enter your prescription

Enter your SPH, CYL and AXIS for each eye, plus your PD.

Step 3 — Pick your lens type

Choose the lenses you prefer — clear, blue-light protection, or Transitions (photochromic). The choices vary with the budget tier you selected.

Step 4 — Select coatings and add to cart

Pick from the available coatings and upgrades, with each upgrade’s price shown before you commit.

One thing you don’t have to work out yourself is lens thickness — the selector automatically picks the required lens index from your prescription strength and frame type, so a strong prescription won’t end up in thick, heavy lenses. Still, the cheapest tier is not always the right one: lens types and coatings change how your glasses handle glare, screens and the UAE sun.

How to choose the right frame size online

Every OpticOne.ae frame page lists the measurements that decide whether a frame fits:

• Eye (lens) size — the width of one lens, e.g. 51 mm
• Bridge size — the gap over your nose, e.g. 19 mm
• Temple length — the arm length, e.g. 140 mm
• Total frame width and height — the overall footprint on your face

The most reliable method is to compare these numbers with a pair that already fits you — the size code is usually printed inside the temple arm (e.g. 51□19-140). Staying within 2–3 mm of those numbers keeps the fit familiar.

No old pair to compare? Try the bank-card check

A standard bank card’s short side is 5.4 cm — almost exactly the lens width of a medium frame — which turns any card into a quick sizing tool:

1. Look in a mirror and hold a bank card upright against your face, with one edge on the centre of your nose, level with your eyes.
2. See where the other edge of the card lands: level with the outer corner of your eye → medium · past your eye → small · short of your eye → large.

Quick rule: most adult faces suit a medium frame — around 53–55 mm lens width. If you’re between sizes or unsure, medium is the safest starting point; petite faces often do better at 50–52 mm.

The card check isn’t lab-precise, but it reliably puts you within one size. (Measuring your face temple-to-temple with a millimetre ruler — under 130 mm small, 130–140 mm medium, over 140 mm large — is more exact on paper, but doing it alone in a mirror is fiddly; the card is faster and harder to get wrong.)

Two extra tips: smaller lenses stay thinner and lighter for strong prescriptions, and fit beats face-shape rules — a frame that sits level and doesn’t pinch wins every time.

Still unsure? Try up to five frames at home with Optic One’s home try-on service, available across the UAE.

How to choose prescription lenses

Prescription lenses ordered online through OpticOne.ae are single-vision lenses — one power across the lens, made to your prescription for distance or reading. Standard single-vision lenses are included free for prescriptions up to ±2.50 total power. Progressive and bifocal lenses need precise in-person fitting, so Optic One handles them at the Abu Dhabi store — message the team on WhatsApp to arrange it.

The Smart Lens Selector organises your choices into three lens tiers, each from a named manufacturer:

• Standard lenses (Good) — reliable everyday lenses at the best price: clear, blue-light protection, and light-adaptive options up to Transitions.
• BBGR lenses (Better) — Optic One’s recommended pick, from the French lens house BBGR (making lenses since 1846): clear, Blue Stop blue-light-blocking lenses, Transitions GEN S, and Transitions Color Touch fashion tints, finished with Neva anti-reflective coatings.
• Crizal lenses (Best) — EssilorLuxottica’s flagship range: clear, BlueUV computer protection, and the full Transitions family (GEN S, extra-dark XTRActive, XTRActive Polarized, Color Touch), with Crizal coatings from Easy Pro (included) up to Sapphire HR, Prevencia and Drive.

Depending on your tier and frame, you’ll also see:

• Transitions (photochromic) lens colours — tints like Gray, Brown or Graphite Green that darken outdoors and clear up indoors — practical in the UAE sun
• A shatter-resistant lens option — recommended for kids and sports, and required for rimless frames

The right lens index (thickness) is chosen automatically from your prescription and frame, and the selector only shows lenses actually compatible with that combination — so you can’t order a lens that doesn’t suit your prescription. You can compare all lens brands available at Optic One before choosing, and many sunglass styles can also be fitted with your prescription — browse prescription sunglasses.

How to submit your prescription and PD

What the numbers mean. SPH (sphere) is your basic lens power; CYL (cylinder) and AXIS correct astigmatism; ADD is the extra reading power on some prescriptions. Enter them exactly as written — including plus/minus signs.

How to submit on OpticOne.ae: type the values into the Smart Lens Selector on the product page — it needs your prescription entered to recommend the right lenses and thickness. After placing the order, send a photo of your prescription via WhatsApp (or reply to the confirmation email) so the team can verify it before production.

What is PD? Pupillary distance is the space between your pupils in millimetres. An accurate PD ensures you look through the optical centre of each lens — it matters most for strong prescriptions.

Who can confidently order eyeglasses online?

Ordering glasses online from OpticOne.ae is a comfortable fit if you have a current prescription, you’ve worn glasses before, you know your frame size or are replacing an existing pair, or you simply want a backup pair of a prescription you already wear happily.

When should you ask for professional assistance?

Some situations deserve an optometrist’s input before you order:

• first progressive lenses, or problems with a previous progressive pair
• strong or complex prescriptions, high astigmatism, or prism values
• children’s glasses or myopia-control lenses
• specialty eyewear such as prescription sports, safety or swimming goggles
• first-time glasses wearers
• an old, incomplete or hard-to-read prescription
• doubts about frame fit

None of these mean you can’t buy from OpticOne.ae — a short WhatsApp conversation or a visit to the Abu Dhabi store first will simply get you a better result.

Why order from OpticOne.ae?

Specific, verifiable reasons rather than slogans:

• A real optical store behind the website — DOH-licensed, on Hamdan Bin Mohammed Street, Abu Dhabi, serving customers since 2019, with a 4.9-star Google rating.
• Optometrist-led support — eye testing, progressive-lens dispensing and professional optician services in store.
• A guided ordering flow — the Smart Lens Selector, clear frame measurements and named lens brands take the guesswork out of ordering prescription glasses online.
• WhatsApp assistance at every step (+971 58 663 6885) — before, during and after your order.
• UAE-wide delivery — free above AED 200, with express 30-minute delivery available in Abu Dhabi city and cash on delivery within the UAE.
• After-sales support — fitting adjustments and repairs at the Abu Dhabi store, and correction of any prescription or manufacturing error.

Delivery, fitting and after-sales support

Delivery. Frames, sunglasses and in-stock items usually ship the next business day. Prescription-lens orders take a few working days because your lenses are made to order; special-order lenses can take longer. Full details are in the shipping and delivery policy.

Fitting. If your new glasses feel slightly off — pinching, sliding, sitting unevenly — visit the Hamdan Street store for a professional adjustment.

Returns and exchanges. Frames and sunglasses can be returned within 7 days in unused condition. Custom-made prescription lenses are not returnable — standard across the optical industry. If there is a prescription or manufacturing error, Optic One will correct it. Read the full returns policy before ordering, and use the return/exchange form if needed.

Questions after delivery? Message the same WhatsApp number — the team that took your order handles after-sales too.

Frequently asked questions

Can I order prescription eyeglasses online in the UAE?

Yes. On OpticOne.ae you choose a frame, select lenses through the Smart Lens Selector, enter your prescription and PD, and check out. The glasses are made to order and delivered across the UAE.

Can I use my own prescription from another optician?

Yes. Enter the values from any valid eyeglass prescription when ordering, then send a photo on WhatsApp so the team can verify it.

How do I choose prescription lenses online?

The Smart Lens Selector on each frame page guides you through budget, prescription, lens type and coatings, showing only lenses compatible with your frame. If in doubt, ask on WhatsApp before paying.

What is pupillary distance (PD)?

The distance between the centres of your pupils, in millimetres. It positions the optical centre of each lens correctly in front of your eyes.

What if I don’t know my PD?

Don’t guess it. Contact Optic One on WhatsApp, or visit the Abu Dhabi store where it can be measured accurately in minutes.

Can I order progressive glasses online?

Online ordering currently covers single-vision lenses. Progressive lenses need precise fitting measurements, so Optic One dispenses them at the Abu Dhabi store — learn more about progressive lenses or message the team on WhatsApp to arrange a fitting.

How do I know whether a frame will fit?

Compare the measurements on the product page with the size code printed inside your current glasses. No old pair? Use the bank-card check above, or Optic One’s home try-on service.

Can I talk to an optometrist before ordering?

Yes — ask questions on WhatsApp (+971 58 663 6885) or visit the Abu Dhabi branch for an eye test and personal advice.

Does OpticOne.ae deliver prescription glasses across the UAE?

Yes — to all emirates, with free delivery on orders above AED 200 and express options in Abu Dhabi city.

Can prescription glasses be returned?

Frames and sunglasses: within 7 days if unused. Custom-made prescription lenses are not returnable, but prescription or manufacturing errors are corrected by Optic One.

Can I visit the Abu Dhabi store after ordering online?

Yes — for fitting adjustments, repairs or any concern with your order. The store is on Hamdan Bin Mohammed Street, Abu Dhabi, open daily.

Is online ordering suitable for children or very strong prescriptions?

It can be, but children’s glasses, myopia-control options and high prescriptions benefit from professional measurement — contact Optic One first.